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Bula provides a time-saving way to help clients publish policies and procedures for their pharmacies.

Written policies and procedures are a must for well-managed pharmacies and the implementation of good business processes and practice. Now clients can create a personalized manual that documents their procedures, outlines their business requirements, helps them comply with legal requirements, clarifies expectations, reduces new-hire orientation and training time, as well as improves day to day operations. This policy and procedure documentation allows for tracking revisions, approvals and corresponding updates for better accountability. Additionally, these templates are in Microsoft Word format, so that revisions and updates are simple.

Bula's pre-written policies & procedures templates help clients quickly develop their manuals by selecting from almost 400 pages of comprehensive pharmacy policies, procedures and forms created by the Bula team. These are complete templates, not just outlines of what a manual should contain, and they are based upon federal law (chapters may need to be edited to comply specifically with Puerto Rico).

Bula's template subscriptions are active for 12 months, so you can access the documents and any updates during that time.

Clients can create a personalized policy and procedure manual in three easy steps.

  1. Review the content for the chapters you want to include.

  2. Select and download the pre-written Word documents, revise any content, or write your own. Then save for easy updating.

  3. Your customized policy and procedure manual is ready to publish for your organization.

Sections included in the policies and procedures manual templates for pharmacies:

  • Policies

  • Standard Operating Procedures

  • Human Resources

  • Customer Service

  • Operations

  • Billing

  • Quality Assurance

  • Record Retention

  • Safety

  • Security

  • Facility

  • Supply Chain

  • Forms

  • Blank Template

Benefits of Bula's Policies & Procedures Templates:

  • Time-saving

  • Cost-effective to create

  • Save financial resources due to an audit

  • Maintain legal compliance

  • Comprehensive pre-written Word documents

  • Not a simple outline of a policy and procedure manual

  • Based on federal law

  • Updates are fast and easy

  • Clarify employee expectations

  • Reduce new-hire training time and on-boarding

  • Improve day-to-day operations

  • Tracking for accountability

Why do pharmacies need a Policies and Procedures Manual?

  1. They can be legally required to be on file. In order to avoid fines or worse, a Policies and Procedures Manual is a must.

  2. Minimize liability with standard quality and compliance measures that protect against error.

  3. A Policies and Procedures Manual can assist with the on-boarding and training of new employees.

  4. Create a safe work environment by implementing standard operating procedures of which all employees are aware. This protects not only employees, but customers as well.


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This manual template is reviewed and updated annually. Due to the dynamic nature of the pharmacy industry, changes may require Bula to make modifications between annual update cycles. This template and all others in this manual, are designed to comply with federal law however, some states have requirements that differ from federal law. We advise consulting a local attorney familiar with your state’s laws to determine if any changes are required to meet state-specific laws.